Repair process fully transparent thanks to RFID!
That's a different pair of shoes!
RMA repair process with full transparency
Everyone knows the situation: You bring a device or product in for repair. Of course, no one can say how long it will take or when you can pick it up again.
Depending on the product, you are in a hurry because you need it for your job. No matter whether it is a PC, tool, telephone or any other part.
In our case it was professional footwear. Used by firefighters, police, military, rescue workers and other professions that rely on professional footwear.
RFID is the solution that meets all requirements!
Where does the shoe pinch?
The company HAIX, based in Bavaria, wanted complete transparency about the repair process.
Ii.e. H. from acceptance, through transport to the repair site, within the repair site, when the goods are returned and back to the acceptance/issue point.
Since the locations are geographically separated from each other, a solution must be created that treats each pair of shoes individually, promptly and even across locations.
Conversely, it becomes a shoe
The solution from RadioForce!
• Step 1: A requirement specification was created in collaboration with the customer.
• Step 2: A POC (proof of concept) was then carried out.
• Step 3: The corresponding pairs of shoes are provided with an individual RFID label.
• Step 4: The relevant data for this part is stored in a database.
• Step 5: The products are automatically read at each process step and sent to the central server with the corresponding data (location, time stamp, etc.). This data is available ONLINE to all relevant employees.
• Step 6: After shipping back from the repair location, the customer can be informed. When issued, the process is written off.
The data from the entire process can be evaluated and, if necessary, optimized at a specific point.
The entire process was implemented using PDA, desktop readers and permanently mounted readers. In collaboration with the customer's IT, the entire process could be implemented seamlessly in a very short time.
The components consist of the following HW (hardware) and SW (software):
1. Reusable transponders (special robust, flexible transponders with a long reading range). The transponders also have 2 eyelets (each at the end of the transponder)
2. Cable ties (commercial goods)
3. RFID USB hand reader
1. 4.RFID PDA
4. Fix RFID reader
5. RFID antennas/cables
6. Interface for data transfer to the customer ERP system (to be programmed by RadioForce GmbH upon request)
If you need more information about the different RFID components please contact us.
Antenna installation location: The original plan was to install the antennas on the side (waist height). At the customer's request, the PoC was carried out with the antenna installation (from top to bottom)
In the end everyone is satisfied - customer and manufacturer!
If you want to know more about our tailor-made solutions, simply contact us. We're a phone call or email away.
RadioForce: +49 8168 9978180 or email: infos@radioforce.net